Refund policy

At Ayla Zahra, we aim to provide quality products and a smooth shopping experience.

Exchange: Products may be exchanged within 7 days of delivery, provided they are unused, unwashed, unworn, and returned in their original condition with packaging and tags intact.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear pictures/video of the product. After verification, we will arrange an appropriate replacement or resolution.

Change of Mind: Returns or refunds are not offered for change of mind. Eligible products may be exchanged according to the conditions stated above.

Sale / Discounted Items: Sale, discounted, or promotional items are not eligible for return or exchange unless the item received is defective or incorrect.

Shipping Charges: For exchanges requested by the customer, return and re-delivery courier charges will be borne by the customer. If the product supplied by Ayla Zahra is defective or incorrect, Ayla Zahra will bear the applicable delivery charges.

Important: Products that have been washed, worn, altered, stitched, damaged after delivery, or are not in their original condition will not be eligible for exchange.

To request an exchange or report an issue, please contact Ayla Zahra with your order number and contact details.